If you purchased a product from our website, you are eligible for a return, refund, or exchange within 7 days of receiving your order under the following conditions:

• The item you received is defective.
• The wrong item was delivered.

To request a return or refund, please contact us at roastery.factorycoffee@gmail.com
 or via LINE ID: @factorycoffee, and include:

• Your order number
• A photo of the defective or incorrect item

Once we receive and approve your returned item, we will process your refund (including shipping costs) within 7 days.

Please note: Requests made after the 7-day period will not be eligible for a refund or exchange.

If you have any questions or need further assistance, feel free to contact us

We’re always happy to help!